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Network Operations Technician

Key role:  this position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class tdm and tcp/ip networks.

Responsibilities:

  • Perform monitoring, troubleshooting, and repair of the carrier class network components in nexgen networks network
  • Oversee maintenance of assigned systems within operational parameters
  • Diagnose, troubleshoot, and correct network faults as reported by nms events, logs, and/or customer reports
  • Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
  • Serve as the primary point of contact for all customer troubles inquiries
  • Properly escalate and communicate tickets to engineering and operations groups as required in sla agreements
  • Open tac cases and trouble tickets with partner carriers and vendors
  • Work rotating, off-hour shifts in a 24/7 environment

Job knowledge:

  • Strong work ethic and multi-tasking ability
  • Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
  • Excellent analytical problem solving and decision-making abilities
  • Strong written and verbal communication skills
  • Experience with visio and excel a plus
  • 1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
  • Familiarity with standard concepts, practices, and procedures within the telecommunications field.
  • Experience and understanding of some or all of the following areas:  sonet, ip subletting and routing, layer 2 switching, dwdm, dark fiber services and otdr testing
  • Experience with some or all of the following equipment platforms:  nortel 6500, cisco routers and switches, juniper mx and ex series, cisco ons, lucent dmx
  • Experience with bgp, ipv6 and/or junos a plus

Experience/education

Required:

  • Bachelors degree or equivalent and 1-2 years related experience
  • Additional information
  • Vendor certifications such as ccna or jncia are a plus
  • Candidate must be able to work in a 24/7 environment, mandatory weekend hours
Click here to apply


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