Field Operations Technician

‍JOB DESCRIPTION

Install, provision, test, troubleshoot, splice and maintain high-speed fiber optic transmission equipment and telecommunications circuits supporting service delivery. Perform and assist with the maintenance and configuration of all core technologies deployed. Manage deployment of circuits and 3rd party vendors

JOB RESPONSIBILITIES

• Install, Turn–up, Test and Provision SONET, WDM and Ethernet equipment in an optical fiber network adhering to engineered design.

• Conduct and validate all testing of network equipment to ensure adherence to all NexGen Networks procedures and equipment manufacturer’s specifications.

• Work with the Network Operations Center for final acceptance and testing of all newly installed equipment and rings. Tests to include validation of all provisioning, all alarm monitoring to the NMS (Network Management System), network switch protection, etc.

• Work with Fiber Optic, SONET, Ethernet and SDH related test equipment including OTDR, PMD, Optical Spectrum Analyzer, BER Test Sets, Sniffers.

• Perform site survey of remote locations to ensure quality installation of all racks, equipment power plants, fiber cable, etc. Report any and all defects to the Operations Manager and /or OSP Project Engineer.

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• Label and tag all equipment and cabling according to Network Engineering Diagrams.

• Perform advanced analysis and troubleshooting of problems / issues while assisting the NOC and customers.

• Participate in on-call rotation schedule for nights and weekends.

• Perform other duties and responsibilities as required and assigned.

• Perform both hardware and software updates and/or changes to remote site equipment as necessary.

• Complete and maintain electronic records of work completed on various assignments.

• Interface with customers and carriers in support of service delivery and assurance.

• Work independently for extended periods of time.

• Respond to Customer Troubles on 24-hour basis.

• Work closely with the NOC, Sales, Engineering, and customers.

QUALIFICATIONS

• Self-motivated team player.

• Excellent problem solving ability.

• Solid written and verbal communications skills.

• Work well in an unstructured environment.

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Required:

• Understanding of Telecommunications infrastructure and optical design.

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Desired:

• SONET networks and hardware.

• WDM networks and hardware.

• Ethernet – 10/100/1000BaseT networks and hardware

• Proficiency using MS Office suite of programs.

EXPERIENCE/EDUCATION

Required:

2 to 3 years experience:

• Performing installation and maintenance of telecommunications equipment

• Testing and delivering high speed telecommunications services

• Operating variety of telecommunications test equipment

• Military or technical school training in telecommunications, electronics, and AC/DC power systems helpful

Desired:

2 to 5 years experience:

• Working for a telecommunications carrier

• Working on Juniper MX/EX nodes, MRV Ethernet nodes, DWDM devices, Nortel 6500 DWDM devices.

• CCNA Certification (or equivalent)

• Working with Layer 3 MPLS Networks

ADDITIONAL INFORMATION:

• Valid drivers’ license and excellent driving record.

• After hours and weekend availability for cell phone contact and callouts as required.

• Must pass drug screening and background check.

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