Network Operations Technician

Key role: this position requires a NOC Technician who possesses an understanding of how to build, configure, and troubleshoot carrier class tdm and tcp/ip networks.

Responsibilities:

Perform monitoring, troubleshooting, and repair of the carrier class network components in nexgen networks network
Oversee maintenance of assigned systems within operational parameters
Diagnose, troubleshoot, and correct network faults as reported by nms events, logs, and/or customer reports
Initiate troubleshooting and corrective actions upon receipt of network events, logs and customer reports
Serve as the primary point of contact for all customer troubles inquiries
Properly escalate and communicate tickets to engineering and operations groups as required in sla agreements
Open tac cases and trouble tickets with partner carriers and vendors
Work rotating, off-hour shifts in a 24/7 environment

Job knowledge:

Strong work ethic and multi-tasking ability
Able to work unsupervised, but also to utilize direction, supervision, criticism, and training effectively
Excellent analytical problem solving and decision-making abilities
Strong written and verbal communication skills
Experience with visio and excel a plus
1-2 years work experience in telecommunications or similar fields (in some cases a 4 year degree would be accepted in lieu of work experience)
Familiarity with standard concepts, practices, and procedures within the telecommunications field.
Experience and understanding of some or all of the following areas: sonet, ip subletting and routing, layer 2 switching, dwdm, dark fiber services and otdr testing
Experience with some or all of the following equipment platforms: nortel 6500, cisco routers and switches, juniper mx and ex series, cisco ons, lucent dmx
Experience with bgp, ipv6 and/or junos a plus